Refund policy

At Percy & Pearl, we take great care in crafting your greeting cards to ensure they are of the highest quality. We want every customer to be delighted with their purchase. Please read our return and refund policy carefully before placing your order.

Personalised Cards

As all personalised cards are made to order, we are unable to accept returns, cancellations, or offer refunds once an order has been placed or approved. It is the customer’s sole responsibility to review all personalised details carefully — including names, dates, spelling, punctuation, and grammar — before confirming the order. Once submitted, no further changes can be made, and we cannot provide reprints or refunds for customer errors or omissions.

Our Errors

While we take every precaution to produce your order accurately, mistakes can occasionally happen. If you receive an item that contains an error made by Percy & Pearl, we will be happy to provide a replacement or refund at no additional cost. Please contact us as soon as possible with your order details and a clear description or photo of the issue.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery. Once verified, we will offer a replacement or refund for the affected item. Refunds will only be issued in cases where an item is confirmed to be faulty or damaged.

Contact Us

If you believe your order qualifies for a replacement or refund, please get in touch with our customer care team at hello@percyandpearl.com. Be sure to include your order number, a brief explanation, and photos (if applicable) to help us resolve the matter quickly.